tanasi
Shipping & Return Policies
Last Updated: July 15, 2026
This page describes how GreenWay Tanasi, LLC (“Tanasi,” “we,” “us”) ships orders placed on tanasi.com and how our returns and refunds work. These policies are part of our Terms & Conditions. Questions? We’re happy to help: (800) 395-7976, Monday–Friday 9am–5pm CST, or [email protected].
Shipping
Order Processing
Orders placed before 3:00 PM Central Time, Monday through Friday, are processed the same business day. Orders placed after 3:00 PM CT are processed the next business day, and weekend orders ship on Monday. Orders placed on observed holidays ship the next business day.
Shipping Methods & Costs
We ship via USPS. Standard shipping is free on orders over $75. Shipping rates and options for your order are displayed at checkout.
Where We Ship
We ship within the United States only, including PO Boxes and APO/FPO addresses. Laws governing hemp-derived products vary by state and may change; please confirm that our products may be lawfully delivered to your state before ordering.
Tracking Your Order
You’ll receive a confirmation email with tracking information once your order ships. Please monitor your tracking after shipment. If your tracking hasn’t updated or something looks wrong, email [email protected] and we’ll look into it.
Damaged, Lost, or Undelivered Packages
- Damaged in transit: Please inspect your order when it arrives. If any product is damaged, call (800) 395-7976 or email [email protected] within 48 hours of delivery with a full description of the damage. We’ll email you a prepaid return shipping label; once the damaged product is received at GreenWay Tanasi, LLC, 315 Robert Rose Dr., Suite F, Murfreesboro, TN 37129, we’ll send your replacement.
- Safety note: If a glass container arrives broken, please do not ship broken glass back to us. Return only the cap or dropper along with photos of the damage, and we’ll take care of the rest.
- Lost or undelivered: If your package appears lost or never arrives, email [email protected] and we’ll work with the carrier and make it right.
- Marked delivered but missing: If tracking shows delivered but you can’t locate your package, contact us at [email protected]. We’ll work directly with you to investigate, and resolve each situation based on the details.
- Incorrect shipping address: If an order is shipped to an address entered incorrectly at checkout, contact us and we’ll work out reshipment with you on a case-by-case basis.
Returns & Refunds
Our 30-Day Money Back Guarantee
Every Tanasi product carries a 30-day, 100% satisfaction guarantee. If you’re not satisfied for any reason, return the unused portion — or the empty container, if you’ve used it all — within 30 days of the delivery date for a full refund to your original payment method. And we’ll cover the return shipping.
How to Start a Return
Call (800) 395-7976 or email [email protected] with your order number, the product you’re returning, and a brief note on why. We’ll email you a prepaid return shipping label. Returns should be sent to: GreenWay Tanasi, LLC, 315 Robert Rose Dr., Suite F, Murfreesboro, TN 37129.
Refund Timing
Once your return arrives, we inspect and process it within three business days, and your refund posts to your original payment method within three business days after that. Bank processing around holidays may add an additional day. Purchases made through Sezzle are refunded through your original Sezzle arrangement — we handle the settlement with Sezzle directly.
Exchanges
The fastest way to exchange a product is a refund under our 30-day guarantee plus a new order for the product you’d like instead.
What Can Be Returned
Returns under our satisfaction guarantee should include the unused portion of the product, or the empty container if all of the product has been used.
Subscriptions (Subscribe & Save)
Need to adjust a subscription? Email [email protected] or call (800) 395-7976 to skip, pause, change products, or cancel. Your 25% Subscribe & Save discount continues on all active subscriptions, including after a return on a subscription order.
Rewards & Returns
Tanasi Rewards points earned on a purchase are reversed when that purchase is refunded.
Contact Us
GreenWay Tanasi, LLC · 315 Robert Rose Dr., Suite F, Murfreesboro, TN 37129 · (800) 395-7976, Monday–Friday 9am–5pm CST · [email protected]
